Lesson Scheduling: The tutor will contact you to schedule the first lesson. If you ever need to change a scheduled lesson or add an additional lesson, please feel free to contact our tutors directly.

Zoom Video Conferencing: We use the Zoom platform for our online tutoring. Please visit our website to learn how to navigate through Zoom at https://www.homeworkhubtutoring.com/zoom-online. Zoom offers features such as sharing the screen, drawing/writing on the screen, and much more.

Online Etiquette:

• For optimal virtual learning, we ask that students limit distractions in the room, including cell phones, televisions, pets, and family members. 
• We recommend that students sit at a desk or table to help maintain focus. A structured environment will improve concentration and learning. 
• A laptop or desktop computer is strongly recommended, as smartphones and tablets do not offer the same interactive capabilities. (If a student has an iPad that connects to the computer, it can be a helpful tool for displaying work during the session, especially math.) 
• Students are required to have their cameras on. Virtual learning is most effective when students and teachers are actively engaged and communicating in real time. 
• We strongly discourage the use of virtual backgrounds. Using a clear, distraction- free real background helps students view their work clearly.

Incorporating these strategies can significantly enhance the interactivity and effectiveness of your Zoom lessons. Engaged students are more likely to retain information and participate actively

Minimum Session Length: The minimum length of each session is 1 hour. Occasionally students will have other obligations that cut our lessons short. In this case, we will still bill for the full hour. Please schedule lessons accordingly.

Lesson Duration: Lessons exceeding 1 hr. are rounded to the nearest 1/4 of an hr.

Lesson Summary: After each lesson, your tutor will send the office a lesson summary. At that time your card will be charged or a session will be removed from your package and the lesson summary will be forwarded to you.

Payment:  Tutors are not to be paid directly! In order to reserve a spot, please keep a credit card on file to avoid a late payment charge. There is a $10 late charge for any payment not made on the day of the lesson and an additional $1 per day until full payment is made. A late payment is deemed as any payment that is not received by the end of the business day. We accept Visa, MasterCard, Discover, or American Express. Please complete the credit card payment authorization form and remember to create a PayTrace account.

If you are uncomfortable with leaving a credit card on file, a discounted package must be purchased ahead of time for all reoccuring appointments. If the session is a one-time slot, it must be paid for in full on the day of booking. 

Cancellation Policy: In order to maintain scheduling flexibility for our teachers, we have a 24hr cancellation policy. Lessons that are cancelled with less than 24-hours notice will be charged in full. This policy is not meant to be punitive, but is in place out of respect for the value of our tutor’s time. However, if the cancellation is due to sickness or an emergency, then the payment can be used towards a pre-existing group session at the HwH within one week of the cancellation date.